At Flourish'n'Thrive, your privacy is important to us. We handle your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect and hold the following types of personal information:

• Contact Details: Name, address, phone number, and email address.

• Health Information: Medical history, current medications, and other health-related details relevant to your treatment.

• Payment Information: Credit card or bank details for processing payments.

• Communications: Records of your interactions with us (e.g., emails, appointment notes).

• Website Use: Browsing data collected via cookies if you interact with our website.

2. How We Collect Your Information

We collect personal information directly from you, such as:

• When you book an appointment or complete forms.

• During consultations, either in person or via telehealth.

• Through interactions on our website or other online platforms.

• We use AI technology as a notetaking assistant during my sessions. This helps us stay fully present and focused on you while ensuring accurate, efficient record keeping. All information processed is treated confidentially, in compliance with the Australian Privacy Principles. 

3. Why We Collect Your Information

We collect and hold your personal information to:

• Provide personalised naturopathic care and treatment plans.

• Communicate with you regarding appointments, treatments, and updates.

• Process payments and issue invoices.

• Comply with legal and regulatory requirements.

• Improve our services through feedback and data analysis.

4. Use and Disclosure of Your Information

We will not disclose your personal information unless:

• It is necessary for the purpose for which it was collected.

• You have given your consent.

• It is required by law, court order, or a regulatory body.

• It is necessary to protect your health, safety, or legal rights.

• Third-party services (e.g., payment processors or IT providers) require access, but they will be bound to strict confidentiality obligations.

5. Storage and Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Measures include:

• Encryption of digital records.

• Secure storage for physical documents.

• Regular review of security practices to ensure compliance with privacy laws.

6. Cookies and Online Data Collection

If you interact with our website, we may use cookies to improve your experience. Cookies store small amounts of data on your device to enhance functionality and track usage patterns. You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections if your information is inaccurate or incomplete.

• Withdrawal of Consent: Withdraw consent for certain uses of your information (where lawful).

8. Complaints and Enquiries

If you have questions, concerns, or complaints about our privacy practices, please contact us. We will address your concerns promptly and in accordance with the Privacy Act.

Contact Information:
Flourish'n'Thrive
Email: vickijones@flourishnthrive.com.au
Phone: 0449038701

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be available on our website, and we recommend you check regularly for updates.